Terms and Policies
Terms and Policies effective April 1st 2026.
PRIVACY POLICY
Effective Date: 2026
Groom Lab respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy principles.
1. Information We Collect
We may collect basic personal information including:
- name
- phone number
- email address
- pet name and breed
- appointment details
- communication preferences
Information is collected only when voluntarily provided through booking forms, email, or phone.
2. How Information Is Used
Your information is used to:
- schedule appointments
- communicate about bookings
- provide customer support
- improve service experience
- send appointment reminders
- maintain internal records
We only collect information necessary to operate our dog grooming services.
3. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
Personal information is not sold to third parties.
4. Third-Party Tools
Our website may use trusted third-party tools for:
- booking systems
- website analytics
- contact forms
These services may collect technical data such as browser type or general location information.
5. Cookies
Our website may use cookies to improve performance and user experience.
Cookies help us understand website usage and improve functionality.
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
7. Contact
Privacy questions may be directed to:
Groom Lab
Edmonton, Alberta
Email: groomlabyeg@gmail.com
TERMS OF SERVICE
Effective Date: 2026
Business Name: Groom Lab
Location: Edmonton, Alberta, Canada
1. Overview
By booking an appointment or using Groom Lab’s services, you agree to the following Terms of Service. These terms help ensure a safe, respectful, and professional environment for all pets, customers, and staff.
Groom Lab provides professional dog grooming services including bathing, brushing, trimming, de-shedding, nail care, and coat maintenance.
2. Appointments & Scheduling
Appointments can be made online, by phone, or in person. We recommend arriving on time to ensure your dog receives the full scheduled service.
Late arrivals may result in a shortened appointment or rescheduling.
3. Pet Health & Safety
Owners must inform Groom Lab of any medical conditions, injuries, allergies, sensitivities, behavioural concerns, or recent surgeries prior to the appointment.
We reserve the right to refuse or stop a grooming service if:
- a dog shows signs of illness
- a dog displays aggressive behaviour
- grooming may cause distress or harm
- parasites such as fleas are present
The safety and wellbeing of pets is always our top priority.
4. Vaccinations
Dogs should be up to date on core vaccinations appropriate for grooming environments. This helps protect all pets visiting Groom Lab.
5. Matted Coats
Matted fur can cause discomfort and skin irritation. In cases of severe matting, Groom Lab may recommend shorter grooming lengths to ensure comfort and safety.
Additional time may be required for heavily matted coats.
6. Behaviour
Dogs that show signs of aggression or severe anxiety may require additional handling time or modified grooming techniques.
If grooming cannot be completed safely, the session may be stopped.
7. Payment
Payment is due at the time of service completion. We accept common forms of payment including debit, credit, or other available methods.
8. Satisfaction
We aim to provide high-quality grooming results. If you have concerns about your dog’s groom, please contact us within 24 hours so we can review and assist.
9. Liability
While Groom Lab takes every reasonable precaution, grooming services involve the use of tools and equipment near sensitive areas. Minor irritation or stress may occasionally occur, particularly in dogs with pre-existing conditions.
By using our services, you acknowledge and accept these inherent grooming risks.
10. Changes to Terms
Groom Lab may update these Terms of Service periodically. Updates will be posted on our website.
ANTI-SPAM POLICY
Effective Date: 2026
Groom Lab complies with Canadian Anti-Spam Legislation (CASL).
We do not send unsolicited marketing messages.
1. Consent
We only send emails or messages when:
- you request information
- you book an appointment
- you subscribe to updates
- you provide consent
2. Communication Types
We may contact you regarding:
- appointment confirmations
- appointment reminders
- service follow-ups
- important updates
- promotions (only if opted in)
3. Opt-Out
You may unsubscribe from marketing communications at any time by:
- clicking unsubscribe link
- replying requesting removal
- contacting us directly
4. No Third-Party Spam
We do not sell or share contact lists for marketing purposes.
